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Refund and Returns Policy
Thoughtful support when something is not quite right.
Last updated: 13 October 2026
01 Shopping with confidence
Please inspect your items when they arrive and keep your proof of purchase. This page describes a draft approach for the store design; the current preview does not accept purchases and cannot issue refunds. Confirm the applicable return arrangements through the seller’s operational sales channel before placing a real order.
02 Damaged, defective or incorrect items
If an item arrives damaged, is defective or differs from the item ordered, notify the seller as soon as reasonably possible. Include your order details, a description of the issue and clear photographs where available. Keep the item and packaging while the concern is assessed.
03 Requesting a return
Before sending an item back, obtain return instructions and the correct return address from the seller. Include proof of purchase and enough detail to identify the item. Do not send products to an unconfirmed address.
04 Condition of returned items
For a discretionary size exchange or change-of-mind request, keep the item unworn, unwashed and unaltered, with tags and packaging where available. These conditions do not remove applicable rights concerning faulty, misdescribed or incorrect goods.
05 Size exchanges and change of mind
Availability of discretionary exchanges or change-of-mind returns must be confirmed before purchase. Replacement sizes depend on stock. The preview does not establish a return window, exchange fee or guaranteed change-of-mind entitlement.
06 Refunds and return delivery
The seller will confirm the appropriate remedy and return delivery arrangements after reviewing the circumstances, subject to applicable rights. Where a refund is due, the amount and processing arrangements should be confirmed in writing. Bank and payment-provider processing times may vary. No refund is processed by this preview.
07 Wholesale and custom orders
Wholesale and made-to-order arrangements are governed by the written terms agreed for that order. Confirm specifications, cancellation arrangements and any discretionary return limitations before production begins. Any applicable rights that cannot legally be excluded remain unaffected.
08 Your rights remain protected
Nothing in this policy limits any remedy or consumer right that cannot lawfully be excluded. A discretionary store return policy is separate from rights that may apply when goods are defective, incorrect or not as described.
09 Need assistance?
Prepare an enquiry through our Contact page and include the product name and the issue you wish to discuss. For an actual purchase, use the seller’s confirmed operational contact details; the preview form does not submit return requests.